FAQS
ABOUT THE DERMAGIC LINE
A. All DERMagic products are made in the USA, with ingredients produced in the USA. We believe in supporting our national economy, minimizing our carbon footprint, and making sure we produce the best quality products possible, consistently.
A. You can use these all-natural skin care formulas with full confidence; they are made with the finest domestically produced certified organic whole-leaf aloe vera gel, vitamin E, organic shea butter, beeswax, therapeutic essential oils and soothing plant oils. Whenever possible organic ingredients are selected over non-organic ones. There are never any perfumes or artificial ingredients so you don't have to wonder about harsh and irritating chemicals on your pet's skin.
A. The DERMagic System is a four-step process to ensure healthier skin and hair. First, clean and condition the skin and fur, bathing no more than twice monthly; second, apply DERMagic Skin Rescue Lotion daily to the affected areas to penetrate (up to 4-6 weeks, depending), apply DERMagic Hot Spot Salve (an ultra-concentrated form of our skin rescue lotion), to any small spots that remain, repeating until completely healed; and finally, as new pink skin appears, boost its immunity with DERMagic Cell Restoration Creme massaged in twice daily, as needed. Your pet will show remarkable improvement in hair and skin condition within two weeks.
ITCHING & HOT SPOTS
A. DERMagic products were created and are formulated for only one purpose, and that is to eliminate the cause of itching and scratching, fast. DERMagic works, and we guarantee it.
A. Hot Spots are described as an inflammation and infection of the skin, sometimes caused by self-trauma such as what happens when a dog scratches or bites at the irritated area. Hot spots can arise from an allergic reaction, from an underlying infection, or just from a dog biting and scratching at an itchy place. Our Skin Rescue Lotion is guaranteed to eliminate hot spots fast, when used as directed.
A. Hot spots are almost always caused by an underlying infection or allergy or even a flea bite, any of which can be difficult to identify. With good diet, active flea prevention, and good grooming, hot spots will be minimised. But almost every dog will suffer from hot spots at some time in his life, no matter how well cared for, so always have DERMagic Skin Rescue Lotion or Hot Spot Salve on hand for those occasions.
A. Either one will work just fine. The Salve contains more lanolin, which helps it stick well to bare skin. The Lotion contains more aloe vera gel and sesame oil, which aid in penetration through a thick coat or matted fur. With either formulation, we recommend covering the area with a t-shirt or socks to prevent the animal from licking it off. It will only work if it can stay on your pet!
ALLERGIES, DANDRUFF & PUPPY ACNE
A. An allergy is a reaction to a specific allergen. No products can cure an allergy, as such. However, the secondary response is itching and scratching, which opens the skin and leads to infection, hot spots, sores, hair loss and potentially mange. We recommend you start off with The DERMagic System, and eliminate the itching/scratching cycle before it leads to bigger problems.
A. Dandruff can be caused by many things, often as simple as an imbalance in the pH of the skin, from poor quality shampoo, for example. To get rid of it fast, use our DERMagic Dead Sea Anti-Dandruff Salt Scrubs as a wet scrub just prior to bathing. Just wet your dog down and massage a handful or two deeply into the fur. The massage will feel so good to your dog, and the aromatherapy will calm him even further. Then, after shampooing and rinsing thoroughly, the dandruff will be gone!
A. Yes. DERMagic Skin Rescue Lotion and/or Hot Spot Salve relieve puppy acne. Puppy acne is a secondary reaction to a depressed immune system or bad diet. For this reason, we also recommend an organic raw food diet to get their system straightened out over the long term, while DERMagic gets rid of the "zits" in the short term.
APPLYING DERMAGIC
A. Similar to the way you would use a hand lotion or a face cream, you should start with a small amount and add more for broader coverage. Theres no right or wrong amount as long as you make sure the entire irritated or infected area is completely covered.
A. As long as there is dry and flaking skin, you should keep using it on those areas. The Cell Restoration Creme is awesome for areas where the skin is actually recovered and is pink again.
A. DERMagic products work quickly to eliminate the underlying infection or irritation but its very important that the products stay on the skin to be effective. While it wont harm your pet at all if he licks the product off himself, it works much better from the outside rather than the inside! So we recommend covering the affected area to prevent your pet from licking it off.
A. Brushing daily is wonderful. It's good that the dead cells are sloughing off at this pace, but it's not good to rush the process. Think of that dead dry flaky skin as if it were a scab. It's protecting the new pink skin underneath, and when that new skin is ready, it will finish pushing the old stuff off.
DERMAGIC SAFETY
A. All DERMagic products are safe if accidentally ingested. Animals have a natural tendency to lick themselves clean, and this is one reason we recommend covering the affected areas with a t-shirt or socks during treatment. These products work much faster if they can remain on the skin.
USING PEOPLE SHAMPOO ON PETS
A. Never use anything on your pet that is made for people! The difference is that people have a different pH of their skin and hair than animals do. Ours is more acidic (pH 1-7) and dogs have a more alkaline skin and coat (pH 7-14). Pure water is a neutral pH 7.0.Peppermint and Tea Tree Oil Shampoo & Peppermint and Tea Tree Oil Conditioner are carefully pH-balanced for dogs, and will not dry or irritate their skin.
A. SLS stands for Sodium Laurel Sulfate or Sodium Laureth Sulfate, two similar compounds found in almost every shampoo, as well as many soaps, detergents, toothpastes and other products that we expect to "foam up". Both chemicals are very effective foaming agents, chemically known as surfactants. Reports have indicated that concentrations as low as 0.5% could cause irritation and concentrations of 10-30% caused skin corrosion and severe irritation. We believe that some diagnoses of allergies could be attributed to use of the wrong shampoo, or to SLS in particular.
A. It's best to bathe no more than twice a month once you've been using product for a little while. We start them off with weekly bathings at first because often there's so much residue on them from other products to get off them. But bathe twice monthly OR LESS for best results, as a general rule.
PRODUCT SHIPPING, RETURNS & GUARANTEE
A. Yes, we ship to addresses throughout Australasia. - Australia, New Zealand, Singapore and more. Luckily, you don't need to be close to a store that carries our products to be able to end your dog's skin problems.
A. Yes! If you live in Australia, you are at the right place! We are located in Australia.
A. International shipping is available WORLDWIDE from us. For USA/Canada and UK/Europe orders, please visit dermagic.com and dermagic.eu
A. Simply return the unopened container to the store from which it was purchased. (See their return policy.) Or if we shipped product to you, return it to us within 30 days of your purchase, along with the original purchase receipt and your name and address. But before you do that, try the product. Your purchase is still covered by our guarantee (see below) and we're certain you and your dog will be satisfied.
A. All inquiries regarding your international order should be directed to - EMAIL: info@dermagic.com.au
A. Absolutely! When used as directed, we promise that our products do what they claim to do. If you are not fully satisfied with one of our products, we will cheerfully refund your product purchase price no questions asked! See our return policy here